Contact Us

Sales Office

Hours of Operation

  • Connector.Connector.

    Monday

    12:00 – 19:00

  • Connector.Connector.

    Tuesday

    12:00 – 19:00

  • Connector.Connector.

    Wednesday

    12:00 – 19:00

  • Connector.Connector.

    Thursday

    12:00 – 19:00

  • Connector.Connector.

    Friday

    Closed

  • Connector.Connector.

    Saturday

    12:00 – 17:00

  • Connector.Connector.

    Sunday

    12:00 – 17:00

  • Connector.Connector.

    * September 4th (Labour Day)

    12:00 – 17:00

How to Reach Us

  • Connector.Connector.

    Address

    996 Rotary Way, Ottawa, ON, K1T 0L9 – View Location

  • Connector.Connector.

    Telephone

    613-425-5255

  • Connector.Connector.

    Fax

    613-425-5355

  • Connector.Connector.

    Sale Representative

    Claude Tessier

  • Connector.Connector.

Sales Office

Hours of Operation

  • Connector.Connector.

    Monday

    12:00 – 19:00

  • Connector.Connector.

    Tuesday

    12:00 – 19:00

  • Connector.Connector.

    Wednesday

    12:00 – 19:00

  • Connector.Connector.

    Thursday

    12:00 – 19:00

  • Connector.Connector.

    Friday

    Closed

  • Connector.Connector.

    Saturday

    12:00 – 17:00

  • Connector.Connector.

    Sunday

    12:00 – 17:00

  • Connector.Connector.

    * September 4th (Labour Day)

    12:00 – 17:00


How to Reach Us

  • Connector.Connector.

    Address

    996 Rotary Way, Ottawa, ON, K1T 0L9 – View Location

  • Connector.Connector.

    Telephone

    613-425-5255

  • Connector.Connector.

    Fax

    613-425-5355

  • Connector.Connector.

    Sale Representative

    Claude Tessier

  • Connector.Connector.

Customer Service

After-Sale Service Requests


Lemay Homes has forged a solid reputation for its excellence in construction. Thus the family enterprise also seeks to obtain total client satisfaction through its service as well. To do so, Lemay Homes’ commitment is to:

- Answer service requests promptly
- Keep clients abreast of the different steps taken or needed to be taken in order to complete the repair following a service request
- Be attentive to clients comments and suggestions, and adapt its service objectives accordingly
- Offer meticulous service representatives that achieve superior craftsmanship and manage interventions in a way to disrupt the least the homebuyer
- Thrive to efficiently manage service visits when specialized workmanship, third-parties or sub-trades are needed to complete a repair
For any other after-sale service request, please forward your detailed list of repairs by using one of the following means:

Weekday

Weekend

Emergency Service Requests

What constitutes an emergency situation (as per Tarion’s HIP-Homeowners Information Package):
A warrantable deficiency within the control of your builder that, if not attended to immediately, would likely result in imminent and substantial damage to your home and/or substantial risk to the health and safety of its occupants. E.g.:
– Total loss of heat between September 15 and May 15
– Gas leak**
– Total loss of electricity**
– Total loss of water supply**
– Total sewage stoppage**
– Plumbing leakage that requires complete water shut-off
– Major collapse of any part of the home’s exterior or interior structure
– Major water penetration on the interior walls or ceiling
– A large pool of standing water inside the home
– Any situation that in Tarion’s opinion makes the home uninhabitable for health or safety reasons.

**Emergency due to the failure of a municipality or utility are not covered under warranty.

Third party company:

The above information mainly applies for new homes currently falling within the limits of the new home warranty. Homeowners are reminded not to contact third party service companies, when Lemay Homes is reachable, for items still covered under the warranty as Lemay Homes cannot be held responsible for these charges. If Lemay Homes is not reachable and the other steps have not yielded the help needed, just a reminder that, as per the HIP, only the cause of the urgent problem may be repaired by a third party service company of your choice. You must advise Lemay Homes Head Office and/or Sales Office at the very next opened business day to report the damage.

However, after the new home warranty period is over, the owner may certainly contact the sub-trade or contractor of his/her choice as the charges are then the owner’s responsibility

In the event URGENT SERVICE is needed:
If plumbing/water damage related firstly, please shut main water valve then proceed with the steps below.

If gas burning and/or smell related: Stay calm and immediately evacuate all occupants and pets. If possible, leave the door open to ventilate the house. From a neighbor’s telephone, CALL 9-1-1 (if gas is burning) and/or CALL (if smell gas) the gas emergency number: Enbridge 1-866-763-5427

Then proceed with Step 2

A. Send an EMAIL to service@maisonslemayhomes.ca  titled “URGENT
AND
B. CALL our Head Office at 613-746-6430
(Usual normal Head Office hours Monday to Friday between 7am/ 8am to 4:30pm/5:30pm however, sometimes employees also work on Saturdays and/or Sundays.)
If your call & email above remain unanswered, CALL our Sales Centre 613 425‑5255 (Usual normal Sales Office hours usually: Mon. to Thurs. 12pm to 7pm; Fri. CLOSED; Sat & Sun 12pm to 5pm
In failure to communicate with Lemay Homes directly after following the above steps:

A. CALL Tarion for guidance 1-877-9-TARION (1-877-982-7466) Mon-Fri 8am-5pm (EDT) customerservice@tarion.com
OR
B. Depending on the problem experiencing, CALL the appropriate sub-trade number listed below, if applicable, OR, if related to another problem not listed within, CALL a third party* repair company of your choice but be aware of the conditions detailed under “What Constitutes an Emergency”.

In the event of a failure to communicate with Lemay Homes directly, please call the appropriate sub-trade number listed below:
If e.g. you smell gas, have all occupants leave the home immediately and call from your cellphone or from a neighbor’s home the gas supplier in your region.

Ontario:
Enbridge
Phone: 1-866-763-5427

For a PURCHASED water-heater and/or furnace:

Ontario (depending on address – SEE STICKER ON APPLIANCE):
T & M Mechanical Limited
Call: 613 736-0239

Parent Heating & Cooling
Call: 613 739-4515

For a RENTED water-heater:

Ontario:
Home Reliance Home Comfort
Phone: 1-888-837-1451
Email: cambbuilderdesk@reliancecomfort.com

If the whole neighbourhood has lost its electric supply, call your region’s electricity supplier.

Ontario:
Ottawa Hydro
Call: 613 738-6400
For power outage and information.
Call: 613 738-0188)

If only your home experiences electrical problems or e.g. defective smoke detector, call Lemay Homes’ sub-trade in your region.

Ontario:
S & S Electric
Call: 613 748-0432 (after regular hours select option: 8 for 24h service contact)

When there is a major risk of water damage, immediately shut off the main entry water valve to the home located in the basement or the appliance’s water valve (if applicable):

Québec & Ontario:
Axel Plumbing
Call: 819 246-3520


Job Opportunities


At this time, Lemay Homes doesn't have any job opportunities

Head Office


  • Connector.Connector.

    Address

    8 – 5330 Canotek Road, Ottawa, ON, K1J 9C2

  • Connector.Connector.

    Telephone

    613-746-6430

  • Connector.Connector.

    Fax

    613-744-4528

  • Connector.Connector.
  • Connector.Connector.

    Hours of Operation

    Monday to Friday, 8:00AM – 4:30PM


Head Office


  • Connector.Connector.

    Address

    8 – 5330 Canotek Road, Ottawa, ON, K1J 9C2

  • Connector.Connector.

    Telephone

    613-746-6430

  • Connector.Connector.

    Fax

    613-744-4528

  • Connector.Connector.
  • Connector.Connector.

    Hours of Operation

    Monday to Friday, 8:00AM – 4:30PM