Contact Us
Sales Office
Hours of Operation
Monday to Wednesday
By Appointment Only
Thursday & Friday
Closed
Saturday & Sunday
By Appointment Only
How to Reach Us
Address
996 Rotary Way, Ottawa, ON, K1T 0L9 – View Location
Telephone
613-425-5255
Fax
613-425-5355
Sale Representative
Claude Tessier
Sales Office
Hours of Operation
Monday to Wednesday
By Appointment Only
Thursday & Friday
Closed
Saturday
By Appointment Only
How to Reach Us
Address
996 Rotary Way, Ottawa, ON, K1T 0L9 – View Location
Telephone
613-425-5255
Fax
613-425-5355
Sale Representative
Claude Tessier
Customer Service
After-Sale Service Requests
- Answer service requests promptly
- Keep clients abreast of the different steps taken or needed to be taken in order to complete the repair following a service request
- Be attentive to clients comments and suggestions, and adapt its service objectives accordingly
- Offer meticulous service representatives that achieve superior craftsmanship and manage interventions in a way to disrupt the least the homebuyer
- Thrive to efficiently manage service visits when specialized workmanship, third-parties or sub-trades are needed to complete a repair
Head Office Hours
Monday to Friday
Monday to Thursday
9am to 11:45am (closed for lunch), 1:15pm to 3pm
Friday
9am to 11:45amDeliveries
For deliveries or walk-in visits, please call ahead to ascertain the office will be open
Head Office Contact
Telephone
613-746-6430
Fax
613-744-4528
Emergency Service Requests
A warrantable deficiency within the control of your builder that, if not attended to immediately, would likely result in imminent and substantial damage to your home and/or substantial risk to the health and safety of its occupants. E.g.:
– Total loss of heat between September 15 and May 15
– Gas leak**
– Total loss of electricity**
– Total loss of water supply**
– Total sewage stoppage**
– Plumbing leakage that requires complete water shut-off
– Major collapse of any part of the home’s exterior or interior structure
– Major water penetration on the interior walls or ceiling
– A large pool of standing water inside the home
– Any situation that in Tarion’s opinion makes the home uninhabitable for health or safety reasons.
**Emergency due to the failure of a municipality or utility are not covered under warranty.
Third party company:
The above information mainly applies for new homes currently falling within the limits of the new home warranty. Homeowners are reminded not to contact third party service companies, when Lemay Homes is reachable, for items still covered under the warranty as Lemay Homes cannot be held responsible for these charges. If Lemay Homes is not reachable and the other steps have not yielded the help needed, just a reminder that, as per the HIP, only the cause of the urgent problem may be repaired by a third party service company of your choice. You must advise Lemay Homes Head Office and/or Sales Office at the very next opened business day to report the damage.
However, after the new home warranty period is over, the owner may certainly contact the sub-trade or contractor of his/her choice as the charges are then the owner’s responsibility
If gas burning and/or smell related: Stay calm and immediately evacuate all occupants and pets. If possible, leave the door open to ventilate the house. From a neighbor’s telephone, CALL 9-1-1 (if gas is burning) and/or CALL (if smell gas) the gas emergency number: Enbridge 1-866-763-5427
Then proceed with Step 2
Clearly and slowly leave your phone number where you can be reached, name, address, and a brief description of the problem. Someone will return your call as soon as possible.
AND (if possible),
SEND an EMAIL to service@maisonslemayhomes.ca titled “URGENT”
A. CALL Tarion for guidance 1-877-9-TARION (1-877-982-7466) Mon-Fri 8am-5pm (EDT) customerservice@tarion.com
OR
B. Depending on the problem experiencing, CALL the appropriate sub-trade number listed below, if applicable, OR, if related to another problem not listed within, CALL a third party* repair company of your choice but be aware of the conditions detailed under “What Constitutes an Emergency”.
Ontario:
Enbridge
Phone: 1-866-763-5427
Ontario (depending on address – SEE STICKER ON APPLIANCE):
T & M Mechanical Limited
Call: 613 736-0239
Parent Heating & Cooling
Call: 613 739-4515
For a RENTED water-heater:
Ontario:
Home Reliance Home Comfort
Phone: 1-888-837-1451
Email: cambbuilderdesk@reliancecomfort.com
Ontario:
Ottawa Hydro
Call: 613 738-6400
For power outage and information.
Call: 613 738-0188)
If only your home experiences electrical problems or e.g. defective smoke detector, call Lemay Homes’ sub-trade in your region.
Ontario:
S & S Electric
Call: 613 748-0432 (after regular hours select option: 8 for 24h service contact)
Québec & Ontario:
Axel Plumbing
Call: 819 246-3520
Customer Service
After-Sale Service Requests
- Answer service requests promptly
- Keep clients abreast of the different steps taken or needed to be taken in order to complete the repair following a service request
- Be attentive to clients comments and suggestions, and adapt its service objectives accordingly
- Offer meticulous service representatives that achieve superior craftsmanship and manage interventions in a way to disrupt the least the homebuyer
- Thrive to efficiently manage service visits when specialized workmanship, third-parties or sub-trades are needed to complete a repair
Head Office Contact
Telephone
613-746-6430
Fax
613-744-4528
Head Office Hours
Monday to Thursday
9am to 11:45am (closed for lunch), 1:15pm to 3pm
Friday
9am to 11:45am
For deliveries or walk-in visits, please call ahead to ascertain the office will be open
Emergency Service Requests
A warrantable deficiency within the control of your builder that, if not attended to immediately, would likely result in imminent and substantial damage to your home and/or substantial risk to the health and safety of its occupants. E.g.:
– Total loss of heat between September 15 and May 15
– Gas leak**
– Total loss of electricity**
– Total loss of water supply**
– Total sewage stoppage**
– Plumbing leakage that requires complete water shut-off
– Major collapse of any part of the home’s exterior or interior structure
– Major water penetration on the interior walls or ceiling
– A large pool of standing water inside the home
– Any situation that in Tarion’s opinion makes the home uninhabitable for health or safety reasons.
**Emergency due to the failure of a municipality or utility are not covered under warranty.
Third party company:
The above information mainly applies for new homes currently falling within the limits of the new home warranty. Homeowners are reminded not to contact third party service companies, when Lemay Homes is reachable, for items still covered under the warranty as Lemay Homes cannot be held responsible for these charges. If Lemay Homes is not reachable and the other steps have not yielded the help needed, just a reminder that, as per the HIP, only the cause of the urgent problem may be repaired by a third party service company of your choice. You must advise Lemay Homes Head Office and/or Sales Office at the very next opened business day to report the damage.
However, after the new home warranty period is over, the owner may certainly contact the sub-trade or contractor of his/her choice as the charges are then the owner’s responsibility
If gas burning and/or smell related: Stay calm and immediately evacuate all occupants and pets. If possible, leave the door open to ventilate the house. From a neighbor’s telephone, CALL 9-1-1 (if gas is burning) and/or CALL (if smell gas) the gas emergency number: Enbridge 1-866-763-5427
Then proceed with Step 2
Clearly and slowly leave your phone number where you can be reached, name, address, and a brief description of the problem. Someone will return your call as soon as possible.
AND (if possible),
SEND an EMAIL to service@maisonslemayhomes.ca titled “URGENT”
A. CALL Tarion for guidance 1-877-9-TARION (1-877-982-7466) Mon-Fri 8am-5pm (EDT) customerservice@tarion.com
OR
B. Depending on the problem experiencing, CALL the appropriate sub-trade number listed below, if applicable, OR, if related to another problem not listed within, CALL a third party* repair company of your choice but be aware of the conditions detailed under “What Constitutes an Emergency”.
Ontario:
Enbridge
Phone: 1-866-763-5427
Ontario (depending on address – SEE STICKER ON APPLIANCE):
T & M Mechanical Limited
Call: 613 736-0239
Parent Heating & Cooling
Call: 613 739-4515
For a RENTED water-heater:
Ontario:
Home Reliance Home Comfort
Phone: 1-888-837-1451
Email: cambbuilderdesk@reliancecomfort.com
Ontario:
Ottawa Hydro
Call: 613 738-6400
For power outage and information.
Call: 613 738-0188)
If only your home experiences electrical problems or e.g. defective smoke detector, call Lemay Homes’ sub-trade in your region.
Ontario:
S & S Electric
Call: 613 748-0432 (after regular hours select option: 8 for 24h service contact)
Québec & Ontario:
Axel Plumbing
Call: 819 246-3520
Job Opportunities
Head Office
***Holiday Notice: The Head Office will be closed for the Christmas holidays from December 13th to January 6th inclusively. We will reply to your emails as soon as possible upon our return the week of January 7th 2020.
***Avis de vacances: Le siège social sera fermé pour les vacances de Noël du 13 décembre au 6 janvier inclusivement. Nous répondrons à vos courriels dès que possible à notre retour la semaine du 7 janvier 2020.
Address
8 – 5330 Canotek Road, Ottawa, ON, K1J 9C2
Telephone
613-746-6430
Fax
613-744-4528
Hours of Operation
Monday to Thursday
9am to 11:45am (closed for lunch), 1:15pm to 3pm
Friday
9am to 11:45am
For deliveries or walk-in visits, please call ahead to ascertain the office will be open
Head Office
***Holiday Notice: The Head Office will be closed for the Christmas holidays from December 13th to January 6th inclusively. We will reply to your emails as soon as possible upon our return the week of January 7th 2020.
***Avis de vacances: Le siège social sera fermé pour les vacances de Noël du 13 décembre au 6 janvier inclusivement. Nous répondrons à vos courriels dès que possible à notre retour la semaine du 7 janvier 2020.
Address
8 – 5330 Canotek Road, Ottawa, ON, K1J 9C2
Telephone
613-746-6430
Fax
613-744-4528
Hours of Operation
Monday to Thursday
9am to 11:45am (closed for lunch), 1:15pm to 3pm
Friday
9am to 11:45am
For deliveries or walk-in visits, please call ahead to ascertain the office will be open